Your right to complain
This leaflet will help you make a complaint, comment, suggestion etc or to pay us a compliment about our services. If you have anything to say, good or bad, please tell us.
- Publication date:
- 01 November 2020
- Date range:
- November 2020 - ongoing
Useful contact numbers
Trust Complaints
Freepost Plus RUBC-AJZX-HZES
Eastern and Coastal Area Offices
Littlebourne Road
Canterbury
CT1 1AZ
East Kent: 0800 783 9972
West Kent, North Kent and Medway: 0800 587 6757
Email: kmpt.pals.kmpt@nhs.net
Chief Executive’s office
Priority House
Hermitage Lane
Maidstone
Kent ME16 9PH
Tel: 01622 725000
Kent Advocacy
PO Box 375, Hastings,
East Sussex TN34 9HU
Tel: 0300 440 9000
Text: 80800 using the keyword ‘PEOPLE’
Email: info@theadvocacypeople.org.uk
Website: www.theadvocacypeople.org.uk
Kent County Council (KCC)
Adult Social Care Team, Complaints,
Invicta House, County Hall,
Maidstone, Kent ME14 1RF
Tel: 0300 041 4141
Medway Council
Customer Contact,
Gun Wharf, Dock Road,
Chatham, Kent ME4 4TR
Tel: 01634 333333
Information Commissioner
Wycliffe House, Water Lane,
Wilmslow, Cheshire SK9 5AF
Email: casework@ico.org.uk
www.ico.org.uk
Tel: 0303 123 1113
Care Quality Commission
CQC Mental Health,
Citygate, Gallowgate,
Newcastle Upon Tyne NE1 4PA
Tel: 0300 061 6161
Email: enquires@cqc.org.uk
Parliamentary and Health Services Ombudsman
Millbank Tower, 30 Millbank,
London SW1P 4QP
Tel: 0345 015 4033
Local Government Ombudsman
PO Box 4771, Coventry CV4 0EH
Tel: 0300 061 0614