Feedback

We are committed to understanding how our services are experienced by our service users and to use this knowledge as an opportunity to improve.

It is vital that each and every single one of our patients, and their carers, are given the chance to feedback their views on our service, so we can offer patients the best possible experience. Every experience counts. Please choose from a feedback option at the bottom of this page.

Family, friends and carers survey

Please visit our Family, friends and carers survey page to give your views on the quality of care of your loved ones.

Our most recent patient experience scores out of 10

Below is what you have been telling us about your experience of our services in December 2024.

594 people gave their views on the quality of their care in December 2024.

Patient experience scores out of 10 (above 8 is very good, between 6 and 8 is good):

• Do we organise the care and services you need well? (community) – 8.6 out of 10
• Did we involve you as much as you wanted in agreeing what care you receive? (community) – 8.8 out of 10
• Do you get the help you need when you are in a crisis? (community) – 8 out of 10
• Did the person or people you saw understand how your mental health needs affect other areas of your life? (community) – 8.7 out of 10
• Did we involve members of your family or those close to you as much as you would like? (inpatient) – 7.9 out of 10
• Did we support you to feel safe? (inpatient) – 8.2 out of 10
• Did we give you enough information about our services? (inpatient) – 7.8 out of 10
• Did a staff member check with you about how you are getting on with your medicines? (inpatient) – 7.6 out of 10

NHS Friends and Family Test (FFT): Overall, how was your experience of our service?

• We perform well in delivering a very good overall experience. Patients are 89% positive about their experience.
• We perform well for giving patients the opportunity to give their views on the quality of their care, higher than the national average.

Patient feedback:

• "Regular visits to check up on how I'm settling back into my normal routine and recovery progress. I was able to tailor it to my needs by having visits every other day."
• "The doctor made me feel hopeful and gave me plenty of information to take away. I left feeling well cared for and supported with everything I need to understand what's ahead."
• "Inpatient sports and exercise therapy - The service has been amazing, it has made my time on the ward enjoyable. It has also given me a natural boost of energy and a stress relief. With the information the gym supervisors have given me, I can start a new healthy chapter in my life."