11. Stakeholder, carer and user involvement

11.1

This policy was developed by Corporate Services and reviewed by the Learning from experience group and the Trust wide Patient Safety and Mortality Review Group.

11.2

This document will be published on the policy pages of I-connect.

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Contents

1. Introduction
2. Purpose
3. Explanation of terms
4. Duties
5. Organisational approach to sharing of information, learning and improvement
6. Organisational process for developing and taking action in relation to learning
7. Organisational process for implementing change as a result of learning
8. Organisational learning and promoting improvements in practice
9. Local learning
10. Training and awareness
11. Stakeholder, carer and user involvement
12. Equality impact assessment
13. Human rights
14. Monitoring compliance with and effectiveness of this document
15. Exceptions
Appendix A - Learning from local events and experiences
Appendix B - Learning from external assessments
Appendix C - Terms of reference