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Measuring success

It will be essential to evaluate the success of this strategy with the service users and carers who work with us. The Trust Wide Patient & Carer Experience Group will monitor the activity undertaken during the implementation phase and beyond.

We will use qualitative and quantitative methods to monitor and evaluate the impact of the changes we make.

We have set the following objectives to ensure we have impact within the first year. After this time, we will review the objectives and outcomes and adapt them, as required, in line with the Trust’s model of improvement.

Measuring success
Objective	Achieved by end of	Responsibility
Conduct a base line audit to establish the numbers of service users and carers currently working at the various levels of the Involvement Pyramid	May 2020	Executive Director of Nursing & Quality

Engagement and recruitment
Objective	Achieved by end of	Responsibility
Design and plan a recruitment campaign to increase the number of service users and carers engaged in Trust business	June 2020	Executive Director of Nursing & Quality Director of Workforce, OD & Communication
Roll out recruitment campaign	September 2020	Executive Director of Nursing & Quality Director of Workforce, OD & Communication
Continue to recruit new service user and carer reps	Ongoing	Executive Director of Nursing & Quality Director of Workforce, OD & Communication
Map key community groups across KMPT’s patch	May 2020	Executive Director of Strategy ad partnerships Executive Director of Nursing and Quality Director of Workforce, OD and Communication
Meet with community groups to build relationships and begin to gather feedback	September 2020	Executive Director of Strategy ad partnerships Executive Director of Nursing and Quality Director of Workforce, OD and Communication
Develop and/or engage with networking opportunities for professionals to share information and best practice	September 2020	Executive Director of Strategy ad partnerships Executive Director of Nursing and Quality Director of Workforce, OD and Communication
Develop mechanisms for incorporating feedback gathered into quarterly report	September 2020	Executive Director of Strategy ad partnerships Executive Director of Nursing and Quality Director of Workforce, OD and Communication

Training and support
Objective	Achieved by end of	Responsibility
Scope current training on co-production for staff	June 2020	Executive Director of Nursing & Quality Director of Workforce, OD & Communication
Scope any training, either internally or within partner organisations, that exists to support service users and carers	June 2020	Executive Director of Nursing & Quality Director of Workforce, OD & Communication
Create staff training on 4Pis and Co-production	June 2020	Executive Director of Nursing & Quality Director of Workforce, OD & Communication
Develop service user/ carer training modules	September 2020	Executive Director of Nursing & Quality Director of Workforce, OD & Communication
Pilot Service User/ Carer training modules	December 2020	Executive Director of Nursing & Quality Director of Workforce, OD & Communication
Evaluate and roll out Service User/ Carer training modules	March 2021	Executive Director of Nursing & Quality Director of Workforce, OD & Communication

Communications and marketing
Objective	Achieved by end of	Responsibility
Develop website content	September 2020	Executive Director of Nursing & Quality Director of Workforce, OD & Communication
Create a wider online presence including use of social media accounts for KMPT engagement	September 2020	Executive Director of Nursing & Quality Director of Workforce, OD & Communication
Introduce a Service User/ Carer bulletin/ newsletter to inform all representatives, and potential reps, on the work being undertaken and to promote new opportunities	September 2020	Executive Director of Nursing & Quality Director of Workforce, OD & Communication
Plan and hold an event to celebrate the successes of the year and to evaluate and plan for 2021	March 2021	Executive Director of Nursing & Quality Director of Workforce, OD & Communication

Process and practical issue
Objective	Achieved by end of	Responsibility
Develop a comprehensive information pack for new service user and carer reps	September 2020	Executive Director of Nursing & Quality
Develop a meeting protocol for involving service users and carers in Trust business	September 2020	Executive Director of Nursing & Quality
Embed co-production within all research development across the Trust	September 2020	Executive Medical Director Head of Research

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